We worked on a consulting engagement with Ricoh to productise a new IT service they were rolling out to the SMB market. This included pricing, processes, resourcing, product documentation, key messaging and go-to-market strategy.
We delivered a complete digital refresh, including new website and social media presence. This project included a customer research component to better understand client perception of the business.
We devised a marketing strategy to help Heal the World Massage generate business, revised their corporate and social messaging for greater impact, and are working together to implement the plan.